Mission of the Role

This role will be traveling 80-90% of the time and working up to 10 weekends a year. This is a remote role, ideally looking for candidates near a major airport.

This position has primary responsibility to support the various SICK Services and Products throughout North America.

Key Responsibilities

• Provide amazing customer service by effectively managing customer expectations.
  Support the various Services Organization programs.
• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products utilizing laptop and configuration software.
• Provide onsite commissioning of installed equipment following established criteria.
• Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed.
• Must be able to properly troubleshoot, diagnose, and replace SICK equipment.
• Create equipment configuration files and make changes with limited guidance.
• Act as a site lead for small – midsized projects being responsible for the entire project to completion, including determining onsite schedule, assigning resources, reporting onsite issues to SICK management, and providing daily status reports.
• Provide outstanding technical support during normal business hours when working from office or home location.
• Provide accurate and timely service reports, timecards, and travel expenses.
• Attend required training sessions as assigned.
• Carry out other duties and responsibilities as may be assigned or required.
• Installation team member on SICK key accounts such as UPS, FedEx, Retail, and Airport projects.
• Install, static test, and commission a minimum of two Lector camera flex depth of field and auto focus scanners.
• Install, static test, and commission a minimum of two CDM module Lector based master/slave scanner systems.
• Install, static test, and commission a minimum of two single ICR camera-based scanner systems.
• Install, static test, and commission a minimum of two OPS non-tracking systems with four or less devices.
• Install, static test, and commission a minimum of two OPS tracking systems with four or less devices.
• Install, align, calibrate, and commission a minimum of two stand-alone dimensioning systems; may also be incorporated within an OPS or camera-based system.
• Site lead on at least two small to medium sized projects.
• Provide on-the-job training and successfully mentor level 1 technicians.
• Working knowledge and configuration of MSC800 and SIM2000 controllers, including troubleshooting and installation.
• Technical learning: advanced working knowledge of SOPAS and CLV Setup engineering software; demonstrate ability to write multi barcode prioritized evaluation conditions and output format expressions; complete assigned core positional tasks and obtain site lead qualification book endorsements.
• Maintain OSHA 10 minimum or OSHA 30 certification.
• Ability to work in a team environment with senior technicians.

Key Qualifications

• Experience: 2–5 years of prior field service experience within the logistics automation, factory automation, or similar industry preferred.
• Education: Two-year college degree, technical school, or equivalent work experience required; four-year college degree preferred.
• Certifications:  
• Position-specific Qualifications:
  • Availability to work alternative schedules including weekends, nights, and on-call hours is required.
  • Strong communication, organizational and interpersonal skills.
• Computer/Technological: Configure SICK products utilizing laptop and configuration software. Advanced working knowledge of SOPAS and CLV Setup engineering software. Working knowledge and configuration of MSC800 and SIM2000 controllers. Proficiency in Microsoft Office products & CRM.
• Language: Professional written and spoken fluency in English required.
• Schedule: Generally Monday to Friday, full time; be on-call on some weekends (if required).
• General Working Conditions: Be able to usually work in an office environment; flexible (hybrid) work arrangements available.
• Travel: Domestic and international travel upwards of 85% of time, must have a valid passport.
• Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range.  The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range:  $52,780 - $78,375