Mission of the Role

This role will be traveling 80-90% of the time and working up to 10 weekends a year. This is a remote role, ideally looking for candidates near a major airport.

This position has primary responsibility to support the various SICK Services and Products throughout North America.

Key Responsibilities

• Provide amazing customer service by effectively managing customer expectations.
  Support various Services Organization programs.
• Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Provide onsite commissioning of installed equipment following established criteria.
• Perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
• Properly troubleshoot, diagnose, and replace SICK equipment.
• Provide outstanding technical support during normal business hours when working from office or home location.
• Act as a site lead on larger projects being responsible for the entire project to completion, including determining onsite schedule, assigning appropriate resources to tasks, reporting onsite issues to SICK management, and providing daily status reports.
• Configure complex SICK systems utilizing laptop and configuration software; create equipment configuration files and make changes independently.
• Perform Site Surveys for the installation of SICK equipment, including data gathering, completing questionnaires, and preparing the customer for pending installation.
• Advise others in the proper installation of SICK equipment onsite or by phone.
• Actively assist with improving the processes for the installation of SICK equipment.
• Provide advanced level support on complex customer issues.
• Assist with training new hires on proper installation techniques.
• Maintain regular attendance and timeliness.
• Provide accurate and timely service reports, timecards, and travel expenses.
• Attend required training sessions as assigned.
• Carry out other duties and responsibilities as may be assigned or required.

Key Qualifications

• Experience: 7+ years of prior field service experience within the logistics automation, factory automation, or similar industry required.
• Education: Two-year college degree or equivalent work experience required; four-year college degree is preferred.
• Certifications:  Click or tap here to enter text.
• Position-specific Qualifications:
  • Availability to work alternative schedules including weekends, nights, and on-call hours.
  • Experience with a variety of communications software tools and protocols.
  • Strong communication, organizational and interpersonal skills.
• Computer/Technological: Familiarity with Microsoft Office, web browsers, and internet-based applications. Advanced working knowledge/configuration of SICK controllers (e.g., MSC800, SIM2000). Technical knowledge of SOPAS, SOPAS Air, SICK App Manager, and CLV Setup engineering software.
• Language: Professional written and spoken fluency in English required.
• Schedule: Generally Monday to Friday, full time; be on-call on some weekends (if required).
• General Working Conditions: Be able to usually work in an office environment; flexible (hybrid) work arrangements available.
• Travel: Domestic and international travel upwards of 85% of the time, must have a valid passport
• Work Status: Legally permitted to work in the country you are applying and willing to undergo an employment background check.

Compensation

The base salary is one part of our Total Rewards package and is determined within a range.  The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range:  $74,550 - $112,750