Our team consists of seven dedicated professionals passionately committed to sustainable and efficient customer complaint handling. Join us in a collaborative environment that fosters knowledge sharing, teamwork, and solution-oriented work approaches.

 
YOUR TASKS:

• Coordinate and process customer complaints in close collaboration with international sales subsidiaries, technical support, and product management.
• Analyze root causes of encoder and motor feedback system failures in coordination with internal departments such as production and development.
• Create detailed 8D reports for internal and external customers.
• Initiate corrective actions and monitor their implementation in cooperation with relevant departments.

YOUR PROFILE:

• Completed technical training with further qualification as a state-certified technician in Electrical Engineering or a comparable qualification.
• Initial work experience in the production of electronic components or quality management.
• Proficient in MS Office; ideally, experience with SAP (QM module) or CAQ systems.
• Desirable knowledge of diagnostic software (SISTEQS) and interfaces such as Hiperface, HiperfaceDSL, EtherCat, IO-Link, ProfiNET, ProfiBUS, and Ethernet IP.
• Good English skills, as well as strong teamwork and communication abilities.
• Strong quality awareness and analytical thinking skills.

YOUR APPLICATION:

• We are looking forward to your online application
• Helene Lutz
• Job-ID 36571 
• All applications will be treated confidentially

*At SICK, we see people, not gender. 

We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.

Stichworte: Reklamationsmanagement, Qualitätssicherung