Our team consists of seven dedicated professionals passionately committed to sustainable and efficient customer complaint handling. Join us in a collaborative environment that fosters knowledge sharing, teamwork, and solution-oriented work approaches.

YOUR TASKS:

• Coordinate and process customer complaints in close collaboration with international sales companies, technical support, and product management.
• Conduct detailed root cause analyses in alignment with internal departments such as production and development.
• Prepare comprehensive 8D reports for internal and external customers.
• Initiate corrective actions and monitor their implementation in coordination with relevant departments.

YOUR PROFILE:

• Completed technical training with additional qualification as a certified technician or a comparable qualification.
• Initial professional experience in production or quality management.
• Proficient in MS Office and ideally SAP (module QM).
• Desired knowledge in diagnostic software (SISTEQS) and interfaces such as Hiperface, HiperfaceDSL, EtherCat, IO Link, ProfiNET, ProfiBUS, Ethernet IP.
• Good command of English, paired with strong team and communication skills.
• Strong quality awareness and analytical thinking skills.

YOUR APPLICATION:

• We are looking forward to your online application
• Helene Lutz
• Job-ID 36571 
• All applications will be treated confidentially

*At SICK, we see people, not gender. 

We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.

Stichworte: Reklamationsmanagement, Qualitätssicherung