Fixed-term contract: 24 months
YOUR TASKS:
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Act as the central point of contact for all E-Business topics within Sales, particularly e-price lists, EDI, e-procurement, PunchOut/OCI, customer portals and online shops.
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Receive customer inquiries and requirements, coordinate their handling and clarify commercial, process-related and technical questions in collaboration with the field sales team and internal departments.
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Advise customers and Sales on the selection and implementation of suitable E-Business solutions and assess the technical and process-related feasibility of individual requirements.
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Support new E-Business integrations from initial requirements gathering through to implementation, and provide assistance with existing solutions, including adjustments, technical issues and troubleshooting.
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Identify opportunities for optimization and actively contribute to the further development, automation and improvement of our E-Business processes and solutions.
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Handle operational and administrative tasks, document customer inquiries and activities, and maintain relevant information in the corresponding systems.
YOUR PROFILE:
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Completed vocational training in a commercial or technical field, a relevant degree or a comparable qualification.
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Ideally, professional experience in Sales, E-Business, E-Commerce or in supporting and advising business customers.
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Good technical and process-related understanding, ideally combined with knowledge of commercial sales and customer processes.
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Knowledge of EDI, e-procurement, PunchOut/OCI, online shops, APIs or customer portals is an advantage.
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Confident user of SAP, CRM systems and Microsoft 365 or comparable applications.
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Good command of English and strong communication and teamwork skills.
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Independent, structured and solution-oriented approach to work, combined with a strong customer and service orientation.
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Interest in digital technologies and new solutions, along with the ability to independently familiarize yourself with new systems, platforms and processes.
Contact: Esther Riffel